Not nativites mistakes customers
I Want to share two examples of how Western companies are respectful of clients ' money and not try to keep them in the case of obvious errors of the customers. Really miss that Russian companies, especially mobile operators who have already reached that if an invalid entry request show "a joke" and blamed from 30 rubles.
I wanted to see film, which was released only in the US while in Russia. Decided to do it through Amazon, since there's the most simple payment procedure of the Russian map. The result is a movie we watched with a half-hour pauses for buffering, it seems that Amazon are just not designed for content delivery in Russia.
A movie, buffering took for granted, they say "own fault", the incident was forgotten. But then one morning I get a TEXT that the map was the addition of a small amount. Go to Gmail and see this letter:
Many of us don't like it when watching "big brother", but in this case the surveillance has benefits. Interestingly, the fact that I watched the video from Russia, they did not stop. I must say, my loyalty, the service has won a huge amount and in case of arrival in the U.S. I will consider options for its use.
Google
I have subscribed for full access to the music, but the card had expired and I was a couple of months, too lazy to rectify the situation. And today I decided to listen to some music (the weekend), for this it was necessary again to activate the subscription. Who knows — you pay for each month of use. On the date (31.05) I looked after made the payment. Assumed the worst — that the day of the audition turned out to be gold, but then went to the management page and I see:
Instead use the error of the client and charge a fee today and tomorrow, today I was "forgiven."
On Habre somehow there are people who have their online stores and this post, I want to encourage them to be a little more tolerant to errors of the client and not to try to cash in on them. Your karma and loyalty of the visitor are much more expensive.
Article based on information from habrahabr.ru
Amazon
I wanted to see film, which was released only in the US while in Russia. Decided to do it through Amazon, since there's the most simple payment procedure of the Russian map. The result is a movie we watched with a half-hour pauses for buffering, it seems that Amazon are just not designed for content delivery in Russia.
A movie, buffering took for granted, they say "own fault", the incident was forgotten. But then one morning I get a TEXT that the map was the addition of a small amount. Go to Gmail and see this letter:
Original
Hello,
We noticed that you recently experienced poor video playback on Amazon Instant Video. We're sorry for the inconvenience, and have issued you a refund for the following rental(s) and amount(s):
$3.99 — The Russian Soul
While Amazon Instant Video transactions are typically not refundable, we are happy to make an exception in this case. This refund should be processed within the next 2 to 3 business days and will appear on your next billing statement for the same credit card used to purchase this item.
We noticed that you recently experienced poor video playback on Amazon Instant Video. We're sorry for the inconvenience, and have issued you a refund for the following rental(s) and amount(s):
$3.99 — The Russian Soul
While Amazon Instant Video transactions are typically not refundable, we are happy to make an exception in this case. This refund should be processed within the next 2 to 3 business days and will appear on your next billing statement for the same credit card used to purchase this item.
Hello,
We noticed that you recently had problems with playback on Amazon Instant Video. We apologize for the inconvenience, and issued a refund for the order:
$3.99 — The Russian Soul
Although we usually do not refund for Amazon Instant Video, but in this case happy to make an exception. You should receive the funds within 2-3 business days on the same card with which you paid for the order.
Many of us don't like it when watching "big brother", but in this case the surveillance has benefits. Interestingly, the fact that I watched the video from Russia, they did not stop. I must say, my loyalty, the service has won a huge amount and in case of arrival in the U.S. I will consider options for its use.
I have subscribed for full access to the music, but the card had expired and I was a couple of months, too lazy to rectify the situation. And today I decided to listen to some music (the weekend), for this it was necessary again to activate the subscription. Who knows — you pay for each month of use. On the date (31.05) I looked after made the payment. Assumed the worst — that the day of the audition turned out to be gold, but then went to the management page and I see:
Instead use the error of the client and charge a fee today and tomorrow, today I was "forgiven."
On Habre somehow there are people who have their online stores and this post, I want to encourage them to be a little more tolerant to errors of the client and not to try to cash in on them. Your karma and loyalty of the visitor are much more expensive.
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